Customer Experience & Growth Assistant Team Leader
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Are you a skilled leader with a passion for driving customer engagement and service growth? Do you thrive in a fast-paced environment, supporting teams to deliver exceptional customer experiences? If so, we want you to join our team as a Customer Experience & Growth Assistant Team Leader at Stockport Homes!
As the Customer Experience & Growth Assistant Team Leader, you will support the Customer Experience & Growth Officer in managing day-to-day operations and leading the team to deliver high-quality, responsive services. You will work closely with both the Independent Living and Carecall teams to ensure customers are receiving the best possible support while promoting service development and growth opportunities.
Your key responsibilities will be:
- Assisting in leading and motivating the Customer Experience & Growth team to meet performance targets and deliver exceptional service.
- Supporting the Carecall and Independent Living services, ensuring customer needs are met, and service levels are consistently high.
- Engaging directly with customers, responding to queries and ensuring they have access to the right services and support to maintain their independence.
- Helping manage service improvements and growth initiatives to expand customer reach and enhance their experience.
- Collaborating with internal teams to streamline processes and ensure the use of relevant technologies and equipment.
- Ensuring compliance with all relevant standards and service regulations, maintaining high levels of quality and safety.
We are looking for a proactive leader with a customer-first mindset and a passion for growth. The ideal candidate will have:
- Strong leadership skills, with experience in managing or supporting teams to deliver high-performance results.
- Excellent customer service skills with a commitment to providing a first-class experience.
- The ability to build positive relationships with customers and team members, using excellent communication and problem-solving skills.
- Proficiency in IT systems and the ability to manage data to track performance and report on outcomes.
- Experience in housing, care, or customer service sectors is desirable.
At Stockport Homes, we are dedicated to supporting customers to live independently in their own homes. By joining us, you will be part of a forward-thinking, supportive team that values professional development and innovation. We offer competitive pay, opportunities for career advancement, and the chance to make a meaningful impact in our community.
If you're ready to take the next step in your leadership career and help us grow and engage with our customers, we'd love to hear from you!
For an informal chat about the role please email paula.glass@stockporthomes.org.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Skylight terms and conditions.
The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.
We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
About Us
SKylight is a Community benefit society established in 2018 and was set up as the charitable arm of Stockport Homes Group. As a Community benefit society, SKylight was set up for the benefit of the community with a social objective.
SKylight works closely with the people of Stockport to help transform lives in local communities including furniture recycling, providing accommodation and intensive support to people who are homeless, affordable holiday clubs for local children, and a network of community stores called Pantries to help people make their money go further.
SKylight are proud to be part of Stockport Homes Group and their contribution to making Stockport a great place to live and work.
We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
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