Carecall Officer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Salary £28,282
Full Time (37 hours per week)
We have an exciting opportunity in our Carecall Team as a Carecall Officer!
At Carecall, we understand that experience is valuable, but we place an even greater emphasis on the right attitude and transferrable skills. Our ideal candidates are individuals who uphold our values, with a strong emphasis on respect and flexibility, core pillars of SHG. Carecall, as part of the Group, not only provides an essential service but also offers the added benefit of being associated with a company that values its employees.
We are looking for compassionate, empathetic, and warm individuals with good decision-making skills and flexibility. You must be able to work independently and collaboratively, demonstrating resourcefulness and strong problem-solving abilities. The role requires effective multitasking and prioritisation.
Whilst IT skills are essential; you don't need to be an expert. Confidence in using a computer, a willingness to learn new systems, and the ability to follow clear instructions and procedures are key. Compliance with TSA standards and guidelines is key, ensuring the safety and well-being of our customers, whether through phone or in-person interactions. As a 24/7 service, operating 365 days a year.
Due to the nature of the role, you would be required to hold a full UK driving licence, but you wouldn’t need access to your own car.
The role involves working a mixture of shifts on a 16-week rota, the shifts include the following, 06:45-14:45 14:30-22:30 and 22:00-06:45.
A typical day as a Carecall Officer (CO) could involve:
- Attending to a person in their own home, who has had a fall, and using specialist lifting equipment to help them up.
- Working with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues
- Promoting Telecare and the range of benefits it provides our customers with.
- Supporting the wider team.
- Installing TEC Equipment.
Stockport Homes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
This role will be on Skylight terms and conditions.
The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.
We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
We encourage you to apply early! We'll be conducting interviews continuously while the role is open and may close the vacancy sooner if we find the right candidate.
What's in it for you:
Work/Life Balance: We value your well-being. Training: Manual handling, first aid, and safeguarding training to equip you for success.
Career Development: Access to training and opportunities unique to a company of our size.
Company Benefits: Enjoy the perks of being part of the Group.
Hybrid Vehicle: A vehicle for work purposes for use during your shift.
Facilities: Modern offices, free secure parking outside of normal office hours, and unlimited free tea and coffee.
If you would like to informally discuss the Carecall Officer role please contact either Samantha Conroy Independent Living Team Leader on 07891949227 or email Samantha.conroy@stockporthomes.org Lynn Williams Independent Living Team Leader 07970985672 or email Lynn.a.williams@stockporthomes.org
Closing Date – 31st July 2024
Interview Date – 5th August 2024
About Us
SKylight is a Community benefit society established in 2018 and was set up as the charitable arm of Stockport Homes Group. As a Community benefit society, SKylight was set up for the benefit of the community with a social objective.
SKylight works closely with the people of Stockport to help transform lives in local communities including furniture recycling, providing accommodation and intensive support to people who are homeless, affordable holiday clubs for local children, and a network of community stores called Pantries to help people make their money go further.
SKylight are proud to be part of Stockport Homes Group and their contribution to making Stockport a great place to live and work.
We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
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